The Chronicle of Philanthropy logo

Communications

What Yale Got Right That Other Nonprofits Keep Getting Wrong

What Yale Got Right That Other Nonprofits Keep Getting Wrong

The nonprofit sector's instinct when public trust declines is to improve its messaging. Yale tried something harder and more honest — self-examination.

Foundations Created the Jargon Crisis. Here’s How They Can Fix It.

Foundations Created the Jargon Crisis. Here’s How They Can Fix It.

Every touchpoint in the grant-making process — from letters of inquiry to progress reports — trains nonprofits to write in jargon. Funders have the power to change that pattern.

Gen Z Wants to Raise Money for You. Here’s How to Stop Scaring Them Off.

Gen Z Wants to Raise Money for You. Here’s How to Stop Scaring Them Off.

Young peer-to-peer fundraisers have the social-media skills and built-in audiences nonprofits need. But rigid brand rules are driving them away.

3 Ways to Test if Your Nonprofit’s Message Is Breaking Through

3 Ways to Test if Your Nonprofit’s Message Is Breaking Through

Most nonprofits write for grant makers. Answering these questions will help you communicate with everyone else.

Are You Addicted to “Philanthrobabble?”

Are You Addicted to “Philanthrobabble?”

Video: how the sector became so addicted to jargon and why a return to plain language can create clarity and build trust

Nonprofits’ Addiction to Jargon Is Eroding Public Trust

Nonprofits’ Addiction to Jargon Is Eroding Public Trust

By leaning on abstract language to satisfy funders and signal expertise, organizations are losing the clarity and recognition they need to maintain public support.

Nonprofit CEOs Can’t Afford to Stay Invisible

Nonprofit CEOs Can’t Afford to Stay Invisible

When leaders don’t show up online, nonprofits miss opportunities to build trust and attract support. That's why every CEO should take these simple steps to start creating a personal brand.

Digital collage showing two grayscale hands on a beige background. The bottom hand holds a red social media notification icon with a person silhouette and the number '1'. The top hand reaches towards it. Abstract shapes and halftone dots are in the background.

Why Social Media Is Now the Place to Build Trust

The nonprofit world excels at communications strategies that are almost irrelevant. Here’s a playbook for how to regain credibility by working with online influencers.

Illustration of two people planning tasks on a large digital calendar with colorful sticky notes and checklists, one on a laptop and the other pointing.

Build a Smart Donor-Communications Plan for 2026

Experts share creative outreach strategies to keep donors engaged all year long.

Illustration of a woman pushing a grocery cart uphill against a backdrop of progressively taller stacks of dollar coins, symbolizing rising inflation and the increasing cost of living.

Everyone’s Talking About ‘Affordability.’ Philanthropy Should, Too.

To build trust in the communities they serve, nonprofits need to speak plainly about the work they already do to help people afford their lives.

Three diverse women smiling at the camera: one with dark hair in a white lace top, one with curly hair in a colorful dress, and one with light brown hair in a tan blazer.

Social Justice Nonprofits Rethink Media Strategy During Trump 2.0

With the Trump administration clamping down on DEI activities, social justice nonprofits that would ordinarily see public relations as a key strategy are increasingly wary.

Illustration of a man and a woman looking confusedly at a three-way arrow sign pointing left, right, and straight ahead, with question marks above their heads.

How to Keep Messaging on Track When Every Day Is a Crisis

Nonprofits need to maintain long-term goals while battling short-term emergencies. This communications survival guide can help.

Stop Writing Vision Statements. Do This Instead.

Stop Writing Vision Statements. Do This Instead.

There's a difference between a vision statement and a vision story. One sits in your annual report. The other transforms lives.

5 Ways to Take Monthly Giving to the Next Level

5 Ways to Take Monthly Giving to the Next Level

As economic worries grow amid federal funding cuts and threats of a potential recession, monthly giving can provide stability for your nonprofit by creating a predictable and dependable revenue stream.

As Populism Surges, Can a $3 Billion Foundation Shed Its Elite Image?

As Populism Surges, Can a $3 Billion Foundation Shed Its Elite Image?

Community grant makers are “built for this moment” of division in America, says New York Community Trust’s Amy Freitag. The trust wants to change how it’s perceived by the average New Yorker.

How to Treat Every Donor Like They Matter — and Keep Them

How to Treat Every Donor Like They Matter — and Keep Them

Here are tips to engage small-dollar donors beyond simply asking for gifts, including ways to use AI to make outreach feel more personal.